The Role
PE Global are recruiting for a Community Support Program Manager for our US Multinational accommodation service client based in Dublin. This is a 5-month contract, remote position.
Job Responsibilities
- Work with Community Support leadership to define, launch, and execute multiple strategic and operational initiatives at the same time.
- Lead & deliver large programs that have impactful and measurable outcomes.
- Accountable for planning and execution of global strategic priorities across all departments within the Community Support org.
- Collaborate cross-functionally across all levels of leadership on Community Support, Businesses, Platform teams, and Central teams to drive key programs and projects. Influence program strategy in service of the company’s high-level goals.
- Effectively manage change by influencing and communicating with key stakeholders. Anticipate risks associated with change management, and ensure creative and effective mitigations are available.
- Prepare presentations and clearly communicate program status and progress to large groups of project stakeholders and senior leadership within Community Support and in the broader company.
- Collect business requirements, and work with Product/IT stakeholders to assess and prioritize according to operational benefit.
- In collaboration with Community Support Leadership and Product teams, identify opportunities and advocate for product improvements and/or tools that support the team’s strategy and the needs of the customer.
- Regularly assess project risks and opportunities. Leverage best practices and continually drive process improvements, but work creatively to drive execution and simplification.
Education and Experience
- BA/BS degree. MBA or graduate degree in business or technical field preferred.
- 10+ years of project/program management experience, with a proven track record of quality delivery with emphasis on program management best practices and methods. Preferably in a high-growth high-volume service operations environment.
- Deep knowledge and experience using collaborative project management tools and processes (e.g., JIRA, Asana, Airable, Smartsheet, Google docs, scrum, agile).
- Experience in managing time critical initiatives (e.g., Incident Management, Regulatory Compliance)
- Formal project certification an advantage (e.g., PMI, PMP, Prince2)
- Experience managing large projects or deploying customer facing change in a call center environment an advantage.
Interested candidates should submit an updated CV.
Please click the link below to apply, or alternatively send an up-to-date CV to aisling.oleary@peglobal.net
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****
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