Pharmaceutical & Biotechnology

CRM & Systems Associate- Dublin

  • Contract
  • Dublin City Centre, County Dublin, Ireland
  • 42004559

The Role

PE Global are recruiting for a CRM & Systems Associate for our biotechnology client based in Dublin CC. This is an initial 12-month contract role. Hybrid working options.

Job Responsibilities

  • Building and developing GDPR Compliant framework for CRM (salesforce.com) tool
  • Provide training and assistance to all EUMEA Users to maintain compliant and accurate use
  • Regularly audit data and activity of users to ensure compliant process is adhered to
  • Develop and lead roll out of training materials
  • Investigate additional CRM functionality (Call Logging / Account Activity) and ascertain whether they can be used compliantly to improve User experience
  • Gather and collate feedback from EU Users, use this to optimize CRM journey
  • Act as point of contact for Legal and Compliance
  • Engage with Global Commercial Operations colleagues to assess optimization opportunities
  • Work closely with EUMEA Business Intelligence team to develop reports on CRM data for EU Commercial

Education & Experience

  • Minimum 3-5 years in a similar role; commercial / data housing / CRM environment
  • Strong experience using CRM tools, preferably Salesforce.com
  • Strong English language skills (reading and written)
  • Strong computer literacy is essential, particularly across all Microsoft Office packages
  • The ability to explain complex concepts and problems in simple terms, with the ability to communicate clearly and effectively at all levels
  • Ability / experience providing innovative and effective training solutions to medium size groups
  • Strong presentation skills and experience
  • Ability to work under pressure and to prioritise workload to meet deadlines
  • Ability to develop strong internal relationships and interact at all levels
  • Flexibility to adopt and utilise new tools and techniques to improve departmental output
  • Experience working in Bio-Technology / Pharmaceutical industry would be advantageous
  • Additional language skills would be highly beneficial
  • International business experience or willingness to engage with international teams

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV aisling.oleary@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****