General Services

Customer Care Analyst- Dublin

  • Contract
  • Dublin City Centre, County Dublin, Ireland
  • 42001383

The Role

PE Global are recruiting for a Customer Care Analyst for our cloud software client based in Dublin CC. 6-month contract role. Hybrid working options.

Job Responsibilities

  • Work closely with other Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on
  • Handle an incoming case queue and help resolve customer issues in a timely manner
  • Clearly and succinctly detail communications to customers
  • Liaison between the customer and our internal teams to ensure the customers’ needs are being met
  • Prioritize and raise customer issues as required.

Education and Experience

  • 3+ years of Customer Support experience
  • Experience in a customer support role in SaaS environment
  • Bachelor’s degree or equivalent experience; business or technical degree
  • Experience with case management systems
  • Solid digital literacy (Excel, Word, PowerPoint, software applications)
  • Able to absorb new concepts and technologies quickly
  • Attention to detail and able to keep track of lots of data effectively
  • Excellent teammate who will work across the organisation and company to continue improving the way we serve our customer
  • Ability to collaborate and build positive relationships
  • Excellent verbal and written communication skills
  • Solid computer skills (Excel, Word, PowerPoint, software applications)
  • Ability to understand and interpret data from multiple sources
  • Efficiently research customer issues and questions with a follow through to resolution
  • Ability to work in a fast paced, dynamic, and upbeat environment
  • Forward-thinking individual who will analyse and improve current processes

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****

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