Customer Care Analyst- Dublin

The Role

PE Global are recruiting for a Customer Care Analyst for our cloud software client based in Dublin CC. 6-month contract role. Hybrid working options.

Job Responsibilities

• Work closely with other Customer Care analysts to ensure our customers’ inquiries are efficiently followed up on
• Handle an incoming case queue and help resolve customer issues in a timely manner
• Clearly and succinctly detail communications to customers
• Liaison between the customer and our internal teams to ensure the customers’ needs are being met
• Prioritize and raise customer issues as required.

Education and Experience

• 3+ years of Customer Support experience
• Experience in a customer support role in SaaS environment
• Bachelor’s degree or equivalent experience; business or technical degree
• Experience with case management systems
• Solid digital literacy (Excel, Word, PowerPoint, software applications)
• Able to absorb new concepts and technologies quickly
• Attention to detail and able to keep track of lots of data effectively
• Excellent teammate who will work across the organisation and company to continue improving the way we serve our customer
• Ability to collaborate and build positive relationships
• Excellent verbal and written communication skills
• Solid computer skills (Excel, Word, PowerPoint, software applications)
• Ability to understand and interpret data from multiple sources
• Efficiently research customer issues and questions with a follow through to resolution
• Ability to work in a fast paced, dynamic, and upbeat environment
• Forward-thinking individual who will analyse and improve current processes

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV aisling.oleary@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****