General Services

Customer Safety Support Specialist – French

  • Contract
  • Dublin City Centre, County Dublin, Ireland
  • 41994311

The Role

PE Global are recruiting for a Customer Safety Support Specialist for our US Multinational accommodation services client based in Dublin CC. 10 -month contract- remote role.

Job Responsibilities

  • Focused on understanding and ramping up core work, by establishing and maintaining rapport with community members, other team members and key stakeholders
  • Recognize case type/severity while de-escalating crisis and managing other people’s emotions
  • Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfied
  • Working with Safety lead to develop and enhance internal policies, processes and tools.
  • Ensure metrics driven performance
  • Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices
  • Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support
  • Ability to summarize incidents, collaborate across various support teams and keep key stakeholders informed
  • Maintaining high levels of confidentiality while performing investigations. 

Education and Experience

  • University Degree and/or 3+ years relevant experience
  • 1+ years of experience in customer experience, mediation, social work, psychology, emergency services, or a similar role
  • Background in e-commerce customer service
  • Fluency in English and must be a fluent French speaker
  • Comfortable using translation tools in non-native language(s)
  • Advocacy, crisis management, mediation, clinical/non-clinical social work, humanitarian work or working experience with population would be an asset to the role
  • Ability to plan, prioritise and organise tasks and communications
  • Ability to learn and adapt to new technologies
  • Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner
  • Excellent time management, negotiation and conflict resolution skills
  • Passion for innovation with a ‘work smarter’, solution and action-oriented mindset
  • Ability to collaborate with internal stakeholders and/or third-party providers to resolve conflicts in a detailed, effective and timely manner
  • Calm and Empathetic – ability to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations
  • Emotional Intelligence – ability to recognise personal stress triggers and in others, self-awareness, bounce back and demonstrated ownership of self-care
  • Ability to work under pressure and quick decision making when faced with conflicting demands
  • Rotational shifts that include weekends

 

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV to aisling.oleary@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****