Customer Service Representative

Desired Skills: customer care,MS – Office tools,Complaint Management,German and English speaker,French,Dutch

PE Global is currently recruiting for a Customer Care Representative for a leading global health and hygiene client.

Position is a 100% remote, contract role for 12 months with possibility to be extended.

English and German/French/Dutch language skills are essential.

Duties of the role/Responsibilities

• Act as a representative of the company, demonstrating the expertise and professionalism necessary to uphold the organization’s reputation during all consumer interactions.
• Process and respond to consumer inquiries and complaints across multiple channels—including phone calls, emails, letters, and social media—with a focus on delivering a superior consumer experience that reflects the company’s values and commitment to excellence.
• Analyze the nature and complexity of consumer interactions, ensuring that responses are tailored to address diverse and potentially challenging situations appropriately and effectively.
• Engage directly with high-value or sensitive consumer cases, ensuring timely resolution while maintaining professionalism and composure, even under pressure
• Provide strategic consumer insights to the Consumer Services Team Leader and Management Team, ensuring these insights contribute to ongoing improvements and decision-making processes.

Education/Experience

• Proven track record of success in a Customer/Consumer Care or Complaint Management role, with demonstrable experience in managing high-value, complex, or escalated consumer interactions.
• Good interpersonal, written, and verbal communication skills, with the ability to adapt tone and style to effectively engage a wide range of stakeholders, including senior leadership and external customers.
• Experience in analyzing and prioritizing critical issues, demonstrating sound judgment in resolving challenging situations swiftly and effectively.
• At least 3-5 years of Customer-facing experience / Customer Service
• Thorough knowledge of MS – Office tools
• Desired: Bachelor’s degree

Interested candidates should submit an updated CV.

Please click the link below to apply, call Anett on +44 7561 690798 or alternatively send an up to date CV to anett@peglobal.co.uk.

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in the UK***