Safety Specialist (Customer Service)

  • Contract
  • Remote
  • Dublin City Centre
  • 41926193

The Role

PE Global are recruiting for a Safety Specialist (Customer Service) for our US Multinational accommodation services client based in Dublin CC. Initially remote role and will then follow a hybrid approach. 6-month contract.

Job Responsibilities

  • Focused on understanding and ramping up core work, by establishing and maintaining rapport with community members, other team members and key stakeholders
  • Recognize case type/severity while de-escalating crisis and managing other people’s emotions
  • Focused on fully understanding policies and their rationale, while implementing them to ensure the best interest of our community is satisfied
  • Working with Safety lead to develop and enhance internal policies, processes and tools.
  • Ensure metrics driven performance
  • Management of cases with varying complexities involving safety concerns, by using trauma informed methodology and best practices
  • Implementation of emergency plans and ability to communicate them in an effective and sensitive manner to individuals needing support
  • Ability to summarize incidents, collaborate across various support teams and keep key stakeholders informed
  • Maintaining high levels of confidentiality while performing investigations.

Education and Experience

  • University Degree and/or 3+ years relevant experience
  • 1+ years of work experience in customer experience, mediation, social work, psychology, emergency services, or a similar role.
  • Background in advocacy, crisis management, mediation, humanitarian, clinical/non-clinical social work, or e-commerce customer service
  • Additional language required – Portuguese, Spanish, French, Italian.
  • Ability to plan, prioritise and organise tasks and communications
  • Excellent interpersonal and communication skills, both written (email) and spoken (phone), to help our community in a tactful and diplomatic manner.
  • Excellent time management, negotiation and conflict resolution skills.
  • Ability to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations
  • Ability to work under pressure and quick decision making when faced with conflicting demands

Interested candidates should submit an updated CV.

Please click the link below to apply, call Ciara on 021- 4297900 or alternatively send an up-to-date CV

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****

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