IT

Customer Success Engineer

  • Full Time
  • Remote
  • Cork City
  • 41932239

Customer Success Engineer

Job Summary:

Responsible for translating the client’s business requirements into specific systems, applications, or process designs for very large complex technology solutions and integrating architecture. Acts as an advocate for the client as the ultimate authority on the architecture designed to address client business problems. Provides direction for design activities.

 

Job Requirements:

  •  Actively help customers deploy highly complex post-sales software architectures, installations, and integrations
    •    Onsite and remote subject matter expert with IT infrastructure, applications, and Cloud services
    •    Understand and translate customer business requirements into technical solutions
    •    Provide detailed project planning, design, implementation, and final “As-Built” documentation
    •    Driving Application Architecture, Workload requirements & deployment timelines especially in a CI/CD development methodology would be key.
    •    Follow appropriate escalation guidelines, as required, during customer engagements
    •    Ensures all assigned work tasks are completed in an effective and efficient manner 
    •    Assigned as “Technical Lead” and mentor on teams deploying large, complex, and strategic projects

Education:

  •  5 + years of experience is preferred.
    •    Senior level position for industry experts with excellent technology and consulting skills possessing extensive professional field experience
    •    A Bachelor of Science Degree in Computer Science, Electrical Engineering; or related field is required
    •    Experience which demonstrates a significant level of expertise in technical specifications required to sell Cloud products and services is required.
    •    Specialized knowledge in breadth and/or depth.
    •    Excellent verbal and written communications skills
    •    Strong experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is required
    •    Certifications with AWS, Google Cloud, and/or Microsoft Azure desired

**Full job description available upon application

Interested candidates should forward an up to date CV in word format to john.quinn@peglobal.net or call me on 086-456 7430

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