Employee Services Supervisor

  • Full Time
  • Remote
  • Dublin City Centre
  • 41969155

The Purpose of the Role:

To support the HR Services Manager in delivering a comprehensive administrative support service to the University for all aspects of Employee pay, set-up, administration of leaves and benefits and manage the complete Employee life cycle. The role will also supervise and train the Employee Services team to deliver HR & Payroll Administrative services to agreed standards of quality and customer service levels and resolve escalated issues and complaints for the Team.


Employee Services is part of the HR department and is responsible for providing HR and Payroll administrative services to the University Community of over 6,000 staff and visitors. This role works as part of a team of HR staff that carry out all HR-related administrative processes. The role will have responsibility and accountability for specific sections and Teams and will report to the HR Services Manager. The role holder will be responsible for day-to-day running of their section, support other sections or areas during peak activities, assist with Audits and Projects and deputise for HR Services Manager as required.

Person Requirements

The role-holder will require the following knowledge, skills and attributes for successful performance in the role



  • Degree ideally in HR or Business related field
  • Payroll Qualification – highly desirable

Knowledge & Experience:

  • At least 5 years’ experience working in a very busy high transactional HR / Payroll Operations, Administration or Processing Capacity
  • At least 2 years’ experience working as a HR Supervisor/Coordinator/People Manager – essential
  • Excellent IT skills with a high level of competency in Microsoft Office, in particular Outlook, Word and Excel
  • Strong working knowledge of Core HR & Core Pay – essential
  • Experience in running and manipulating data; experience in reporting and using reports to validate and check data
  • Experience in leading or working with a team to deliver projects
  • Exposure to audit scenarios, producing data and documentation for audits
  • A strong solution focus — track record of working in an environment which demands challenging deliverables and deadlines along with the ability to drive appropriate solutions which are customer focused, add value and are cost effective
  • Awareness of HR, Payroll & Revenue related policies and regulations
  • An excellent understanding of all University Procedures with respect to Recruitment, HR Administration and Payroll
  • Experience of working/responding independently and dealing with unforeseen problems and circumstances
  • Good understanding of the Public Sector and the challenges faced by the Higher Education Sector and/or the ability to acquire the same quickly
  • Familiarity with the work of the Schools, Departments and of the University

**Full job description available upon application

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