Engineering & Electronics

Field Service Coordinator

  • Full Time
  • West Dublin, County Dublin, Ireland
  • 42003962

PE Global Recruitment are currently recruiting for a Field Service Coordinator to join our  client, a leading, multinational Utilities Asset Management company that services the Pharmaceutical and Industrial industries. This is a permanent role and it is offering a competitive salary and a hybrid model. Benefits Include; Company Vehicle, Pension, Healthcare etc.. The ideal candidate would be based in the Leinster region.

Duties & Responsibilities

Service Duties

  • To deliver “Service Excellence” and ensure customer satisfaction at all times.
  • To travel nationwide to customers’ sites to ensure all works are carried out in line with approved method statements and to spot-check Health and Safety requirements.
  • Proactively work with the Field Service Manager, communicating feedback or analyses of team performance or any site issues.
  • Manage and review engineers’ timesheets ensuring they are always up to date.
  • Review overtime calculations prior to payment.
  • Review the Service Team’s average working hours, ensuring they comply with

legislative requirements.

  • Ensure reports are properly completed in line with Customer/Company requirements.
  • Management of the on-call rota.
  • Vendor Management (Toolkits, Test Kits).
  • Ensure that team members comply with all Company Safety Policy aspects.
  • Prepare documentation for engineers’ site visits (Training documents, inductions).
  • Participate in weekly meetings with the Service Team.
  • Attend training courses when required and acquire a good working knowledge of the

Company’s Equipment and Applications.

Health & Safety

  • Adhere to safety and health regulations and obligations, together with all Company
  • Policies and Procedures, with particular reference to ISO Quality Procedures, e.g.
  • Work Instructions and Method Statements incorporating Risk Assessments.
  • Adhere to site rules and participate in site inductions as and when required.
  • Represent the Company professionally on-site and wear the Company-branded clothing and personal protective equipment supplied at all times.

 

Minimum Experience

  • 2-3 years experience in a Field service or similar role
  • Experience in a supervisory or related role.
  • Proven leadership skills.
  • Experience in the Pharmaceutical industry is desirable.

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