PE Global Recruitment are currently recruiting for an experienced Field Service Engineer who possesses people management and client engagement experience. This is an exciting opportunity to join a well-established, progressive, industry leader on a permanent basis. Previous med-device technical service (maintenance & repair) and I.T. hardware essential. Experience in Water Treatment Plant service is desirable.
The Client:
The client is one of the world’s leading health care suppliers and is in the Top 20 ranking of Medical Devices Companies. The company employs over 64,000 people in 64 countries. The client is active in 18 therapy fields and applications with a focus on hospitals, medical practices, pharmacies, nursing, emergency services and at-home care. The client is celebrating 40+ years in Ireland.
The Role:
Healthcare Technology Manager
The successful candidate will join a dynamic, collaborative team of experienced professionals providing technical support to renal dialysis equipment and IT systems. This role will primarily be responsible for business development of new sites, as well as maintaining existing customer sites and to develop a high performing team with a strong work ethic.
In this role your core responsibilities will include:
- Responsibility and accountability for the leadership, management, development, and performance of the Client’s Technical Services department.
- To lead and commercially drive our portfolio to deliver profitable business expansion
- To influence and engage with key stakeholders in the Technical Services arena within the Irish Health System.
- Lead a multi-disciplinary team demonstrating drive, commitment, and excellent leadership skills, ensuring clarity of strategic and operational direction, aligned to Group objectives.
- To develop a high performing team with a strong work ethic in the pursuit of excellence.
- Demonstrate strong cross-functional working skills and able to deliver stretching results through others in complex working situations.
- To keep abreast of developments and trends and supply market information on a regular basis.
- At all times to promote the client and its products in a professional manner.
- In essence the challenge is to develop the potential and performance of the client’s Technical Services to benefit health in Ireland and achieve ambitious organization sales objectives.
- To engage and understand the drive improvements in the policies and procedures associated with the business reporting monthly KPI’s.
- To work with the team in activities which will benefit the team and the customer.
What you’ll need to succeed:
- Be self-driven and goal orientated, with the tenacity to effectively handle and move past objections.
- Excellent communication skills, being an active listener, with the ability to communicate effectively via digital platforms, face to face, and to effectively present to senior levels internally and externally.
- Excellent selling, influencing and persuasive skills.
- Experience in selling Dialysis systems and technology.
- Be an excellent planner and problem solver with the aptitude to adapt and think creatively in an everchanging environment.
- Be self-motivated, enthusiastic, and pro-active.
- Able to form strong relationships with key contacts; easily and quickly.
- Independent and confident with the ability to work on own initiative to meet deadlines and targets.
Requirements:
- Qualified in electronic / electrical / mechanical / biomedical engineering or similar technical discipline.
- 3 years + in a management role leading a team.
- 5 years previous experience in renal technical service (maintenance & repair) and I.T. hardware essential. Experience in Water Treatment Plant service is desirable.
- Comfortable working in a clinical setting and interacting with allied health professionals (e.g., nurses, doctors, biomed engineers)
- Familiar with relevant E.U. Directives for medical devices, e.g., MDR, EN 60601, I.S.O. quality standards.
- Full Irish driving license
- Flexible to travel regularly throughout Ireland, and further as the need arises
In return we will provide the following benefits:
- 23 Days Annual Leave (Increasing with Service)
- Bonus Scheme
- Company Pension Scheme (Employer contribution 10%)
- Paid Health Insurance
- Recognition and Long Service awards
- Health and Wellbeing Allowance
- Financial Further Education Support
- Company Car / Car Allowance
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