General Services

First Level Technical Agent (Hybrid)

  • Contract
  • Remote
  • Southern England
  • 41960030

PE Global is currently recruiting for a First Level Agent (technical support) for a leading multi-national retail technology client based in Dartford.


This is an initial 6 month contract with possibility of extension. This is a hybrid role where the candidate would need to be able to attend the client’s Dartford office 3 days per week and work from home for the remainder of the week. The first 6 weeks of this contract will be training on site so the candidate would need to be able to attend the office full time during the training period.

 


Shift Schedule:

Various shifts available (Monday through Sunday):

7.00am – 11.00pm

7.00am – 2.30pm

9.00am – 5.30pm

3.30pm – 11.00pm


Role:

  • Taking high volumes of incoming calls.
  • Aiming to resolve customer queries and faults with equipment.
  • Updating queries onto the database.
  • Updating system for other users.
  • Offer guidance to clients and identifying faults.
  • Working to strict deadlines and service level agreements.


Requirements:

  • Excellent customer service skills.
  • The ability to learn some technical product information.
  • Strong MS Office knowledge.
  • Ability to work in a fast-paced environment.
  • The successful candidate will be enthusiastic, motivated and enjoy problem solving.
  • You will have proven experience of working within a call centre/customer service environment


Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up to date CV to Jennifer.horgan@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***

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