Front Office Manager

Front Office Manager

Reporting to Rooms Division Manager the Front Office Manager is responsible for leading and developing the Front of House and Nights teams, implementing continuous improvement plans, engaging with our valued guests and ensuring the efficient running of the department, and achieving business goals.

Requirements:

• Must have a minimum of (2+) years’ experience in a similar position
• An innovative and creative approach to leading a team
• Must be able to design and deliver well structured, interactive and inspirational training sessions to support departmental business goals
• Highly organised in a busy Reception environment
• High level of competency using Opera
• Knowledge of overall hotel operations
• Knowledge of technology products and services
• Financial management skills e.g., ability to understand P&L statements
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong organization and leadership skills
• Ability to use standard software applications and hotel systems
• Effective decision-making skills