Operational Technology Engineer

  • Full Time
  • Remote
  • Limerick
  • 41822463

Summary: The IOPS IT/OT Staff Engineer will own several key functions within the IT department that enable the delivery of a high-quality service to OT end users, To accelerate the strategic Security and Compliance posture of the IOPS Operational Technology (OT) security program, the Staff IT/OT engineer will contribute to technical design, implementation and support of OT cyber security solutions and OT best practices within strategic IOPS sites. Candidate will liaise with other cyber security , Networking and IT and technically contribute to ensure industrial sites are secure and compliant with company requirements.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Responsible for the overseeing the Service Providers, for quality of Service as it related to IOPS.

• Responsible for ensuring the highest level of service availability and efficiency as benchmarked against industry standards and consistent with enterprise goals and constraints.

• Maintains high performing operational service support functions for support of operational “Run” activities for the IOPS business.

• Responsible for compliance, OT security and effective delivery of OT related Services and systems throughout the business.

• IOPS IT Operations Support will provide oversight of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review.

• Oversee Patching, Infrastructure Lifecycle, Day to Day IT Operations Support activities at the OT layer.

• Monitors, controls and supports service delivery; ensuring systems, methodologies and procedures are in place and followed.

• Oversees Service and Support in Operational projects and develops a strong understanding of projects impacting service areas and ensuring service impact is minimized.

• Accountable for the quality of the end to end service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.

• Drives internal and third-party service review meetings covering performance, service improvements, quality and processes.

• Makes recommendations for Service Improvement Plans and ensures actions are followed through to completion in a timely manner.

• Works with internal and third-party teams to ensure actions are taken and completed to protect and improve services.

• Provides regular and accurate management reporting on IT Service performance.

• Acts as an ambassador for IT, working across the business to provide effective communication on IT matters and builds relationships with other teams to ensure effective dialogue between departments.

Education and Experience:

• Bachelor’s degree required, preferably in the field of computer science, information systems, or computer engineering

• Requires 4+ years of experience delivering IT/OT services to business or consumers with a minimum of 3 years of relevant work experience of large scale outsourced managed services

• Experience managing service contracts, from a service and financial perspective required

• Strong GxP experience and proven experience managing in highly regulated environments required

• Service Management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines

• Deep experience with ITIL disciplines

• Experience with operating systems (Microsoft Windows & Linux) Citrix, Data Domain, VMAX

• Experience with monitoring and security tools such as Splunk , Claroty and next Gen OT tools.

• Or equivalent combination of education and experience

Knowledge and Skills:

• Excellent knowledge of the specific service discipline (i.e. Data center, Cloud, Network, Client Services etc.)

• Problem determination (experience in root cause analysis) and problem resolution skills

• Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action.

• Ability to work with Service Providers to ensure effective operations and agreed upon service levels

• Proven negotiation and influencing skills

• Experience managing 3rd parties and 3rd party delivered services

• Excellent customer facing/customer service skills

• Ability to work with global team and utilize global best practices for service delivery

• Excellent organizational skills

• Proven analytical, evaluative, and problem-solving abilities

• Strong written and verbal communication skills

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