Emerging Technology , IT

IT Support Analyst

  • Contract
  • Remote
  • Limerick
  • 41968674

PE Global is currently recruiting for an IT Support Analyst for our Medical Device client in Limerick. This is an initial 12-month contract hybrid role.

Job Purpose:

Under direct supervision, provides technical support and advice in the department that manages and monitors systems and infrastructure operations and analyzes problems or malfunctions to ensure timely resolution for Manufacturing, Laboratory and Logistics (MLL) IT Systems. Participates in the coordination of corrective actions with Systems Engineering as appropriate. Documents problems and their resolution. Ensures the operational integrity of all changes to the operational environment.

Main areas of responsibility:

  • Configuration and set up of manufacturing PCS including Installation Qualification using approved process and documentation
  • Completing GXP documentation as required.
  • Supports the manufacturing PCS ensuring the business downtime is minimized
  • Support of integration of manufacturing IT Peripheral equipment (instruments/scanners etc) and assisting in incident and problems investigations ensuring quick resolution of issues. Escalating infrastructure issues to supplier/manufacturer as required.
  • Interacts with technical support staff of hardware and software vendors as needed.
  • Responsible for account creation, maintenance, and troubleshooting.
  • Responsible for desk-side hardware support, including but not limited to PC installation, maintenance, peripheral installation, and printers.
  • Manage the control of change for manufacturing PCs and workstations and associate environments following defined Change Control Processes.
  • Responsible for administering PC Operating System Environment (e.g. Windows 7 / 10 / 11) at site in accordance with established procedures, including: account management, group management, NTFS permission management, and share management.
  • Maintains the inventory of all hardware under your control.
  • Responsible for tracking I/T Shared Services assets at the site.
  • Responsible for supporting customer and global manufacturing impacting projects on site.
  • Communicating with site users on IT advisories as required (e.g. scheduling shut downs etc.)
  • Completing development projects assigned and delivery to agreed standards and timelines.


  • Be technically competent with Microsoft operating systems and tools.
  • A relevant (computing) 3rd Level Diploma/Degree qualification is desirable or relevant Industry experience.
  • Working knowledge of GXP and manufacturing environments is desirable.
  • Knowledge of ITIL is desirable.
  • Have a logical ability for problem determination & resolution.
  • Personal qualities should include motivation, flexibility, initiative, and commitment
  • Ability to work in a diverse team conscious of the customers’ needs and expectations
  • Good communication skills are essential.
  • Experience in a validated/qualified environment would be beneficial

Interested candidates should submit an updated CV.

Please click the link below to apply, call Paul Wheatley on 083 094 0199 or alternatively send an up-to-date CV to paul.wheatley@peglobal.net


***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland***

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