Risk and Fraud Investigation Specialist – Dublin

The Role

PE Global are recruiting for a Risk and Fraud Investigation Specialist for our US multinational client based in Dublin CC. This is an 11-month contract role. Initially remote and then will follow a hybrid approach.

Job Responsibilities

• Educating users on how to maintain security and safety
• Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations
• Develop and maintain a comprehensive understanding of the purpose of Account and Content Integrity Team
• Investigate complex situations and potential fraud surfaced in high volume queues
• Demonstrate ability to comprehensively document investigations
• Understand our risk systems and investigate account patterns through data analysis
• Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc.
• Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities; work with senior members of the team and cross-functional groups to ensure these recommendations are executed
• Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task
• Maintaining high levels of confidentiality while performing investigations
• Demonstrate great judgement and be open to sharing what you know with others

Education and Experience

• 2 years of experience within Risk, Fraud prevention or Trust and Safety
• Experience with customer ticketing systems, queues
• Excellent interpersonal and communication skills, both written and verbal
• Ability to balance fraud prevention alongside a positive customer experience
• Strong investigative ability, internet research, organizational, and analytical skills
• Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviours
• Desire to work in fast-paced and rapidly changing environment. Ability to multi­task, learn and adapt to new technologies
• SQL or equivalent experience with other coding languages is a plus

Interested candidates should submit an updated CV.

Please click the link below to apply, call Ciara on 021- 4297900 or alternatively send an up-to-date CV ciara.flavin@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****