Risk and Fraud Investigation Specialist – Dublin

  • Contract
  • Remote
  • Dublin City Centre
  • 41934106

The Role

PE Global are recruiting for a Risk and Fraud Investigation Specialist for our US multinational client based in Dublin CC. This is an 11-month contract role. Initially remote and then will follow a hybrid approach.

Job Responsibilities

  • Educating users on how to maintain security and safety
  • Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations
  • Develop and maintain a comprehensive understanding of the purpose of Account and Content Integrity Team
  • Investigate complex situations and potential fraud surfaced in high volume queues
  • Demonstrate ability to comprehensively document investigations
  • Understand our risk systems and investigate account patterns through data analysis
  • Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc.
  • Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities; work with senior members of the team and cross-functional groups to ensure these recommendations are executed
  • Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task
  • Maintaining high levels of confidentiality while performing investigations
  • Demonstrate great judgement and be open to sharing what you know with others

Education and Experience

  • 2 years of experience within Risk, Fraud prevention or Trust and Safety
  • Experience with customer ticketing systems, queues
  • Excellent interpersonal and communication skills, both written and verbal
  • Ability to balance fraud prevention alongside a positive customer experience
  • Strong investigative ability, internet research, organizational, and analytical skills
  • Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviours
  • Desire to work in fast-paced and rapidly changing environment. Ability to multi­task, learn and adapt to new technologies
  • SQL or equivalent experience with other coding languages is a plus

Interested candidates should submit an updated CV.

Please click the link below to apply, call Ciara on 021- 4297900 or alternatively send an up-to-date CV

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****

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