Construction

Field Service Engineer

Posted 1 week ago
Full Time
Dublin City Centre, County Dublin, Ireland
41989816

PE Global are delighted to have partnered with a leading international organisation involved with Water Purification Technology. This organisation work in a range of sectors including medical device, pharmaceutical and healthcare. This is an exciting full time, permanent opportunity with an excellent salary and benefits package.

Overview

Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment

A typical day on site can vary. An Engineer may be required to use a mix of electrical, mechanical and plumbing disciplines.

Responsibilities

Provide a complete level of service to our customers on site to include, commissioning, fault-finding, servicing, maintaining, repairing, calibrating and validating all Equipment and Applications within our Business Portfolio.
To deliver “Service Excellence” and ensure customer satisfaction at all times.
Maintain all records and appropriate paperwork with regard to client installations and work carried out.
Create Service Reports for customer signature and complete all Company required paperwork on time.
Carry and maintain an up-to-date stock of spare parts and consumables in the Company vehicle and maintain this stock and equipment in good order.
Participate in the On-Call Engineer Rota.
Maximise revenue opportunities by identifying revenue opportunities on site and by informing the Company of new site developments.
Proactively work with the Head of Industrial Field Service, communicating customer feedback, sales and training opportunities
Provide onsite briefings, tours, induction / training to customers and to colleagues.
Comply with Departmental changes implemented to improve the operations of the Service Department.
Provide telephone support as and when required.
Review technical documentation and write technical reports accurately in English.
Attend training courses when required and acquire a good working knowledge of the Company’s Equipment and Applications

Health & Safety

Adhere to safety and health regulations and obligations, together with all Company Policies and Procedures with particular reference to ISO Quality Procedures, e.g. Work Instructions and Method Statements incorporating Risk Assessments.
Ensure that all equipment and products are left in a safe manner for customers to use.
Adhere to site rules and participate in site inductions as and when required.
Represent the Company professionally on site and wear at all times the Company branded clothing and personal protective equipment supplied.

AD Hoc Duties

Provide coverage within the Industrial Service Team during periods of absence which may result in you having to travel to client sites within Ireland.
Attend meeting and training events offsite which may require to be away from home overnight.
Any other Ad Hoc duties as required

Skills & Experience

Electrical Qualification
2-3 years’ experience in Electrical and Mechanical work.
Experience working as a Field Service Engineer.
Have excellent communication skills with the ability to communicate effectively with technical and non-technical customers.
Have experience or willingness to write reports.
An awareness of the potential risks to health and safety on all clients’ properties.
Experience working in the pharmaceutical industry (desirable).

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