PE Global are now recruiting a Medical Information Analyst – Fluent Nordic/German/Spanish/French/Italian in association with our client, an award winning company that offers one of the best benefit and pay packages in Ireland.
Purpose
The purpose of the Medical Information Analyst is to support Medical Information Services in Europe. This role is a customer service analyst responsible for professionally responding to medical/pharmaceutical inquiries from HCPs, patients and other customers. The analyst will also be responsible for documenting all customer interactions in the appropriate computer system.
Basic Qualifications
Bachelor´s degree or equivalent related business experience.
Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field.
Working Fluency in Both English and Norgwegian OR Danish OR German OR French OR Spanish OR Italian
Knowledge of contact centre or medical information operational experience preferred.
Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
Excellent written skills to succinctly, accurately and objectively respond to customers queries.
Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.
Proactive, analytical and pragmatic approach to problem solving.
Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards.
Good time management skills.
Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.
Experience of software packages such as Word, Excel and Outlook.
Sound background to understand national health care systems and organizational hierarchies
Additional Skills/Preferences
Award winning Company
Immediate and Comprehensive VHI medical insurance for you and your family
Strong work/life balance 37.5hrs per week (no weekend or evening work)
Life Assurance
Immediate Pension Scheme
Employee Assistance Programme
Employee Recognition Scheme
Live Life Programme
Educational Assistance Scheme
Progression Opportunities
Subsidised Superior Canteen and Complimentary Tea and Coffee
Relocation Package
Subsidised Gym membership
Please contact Aine by email via aine.lynch@peglobal.net or call 0818 222 018
PE Global work with some of the world’s largest pharmaceutical, medical devices and biotechnology companies with whom we have a high success rate in placing professionals across multiple disciplines and locations.
We are renowned for providing highly technical and innovative candidates on behalf of our clients and have successfully established our reputation for excellence and gained an outstanding track record with these clients.
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