Care Coordinator

Desired Skills: Healthcare,business development,Complex Care

****Please only apply for this role if you have the relevant experience outlined below****

The role

PE Global Care Connect are currently recruiting a Care Co-ordinator to join our team. This is a full-time permanent position based in Central London.

Duties of the role:

Responsible for the growth of hours in your area by managing new packages requests
Upload carer rosters and client templates – week 1 / week 2 and have complete oversight and accountability of rotas.
Monitor client care calls including missed and late calls.
Process new client referrals, handle documentation and records for both clients and care staff, and maintain up-to-date files and computer systems
Complete Timesheets daily and handling administrative duties
Involved in the Recruitment of all care staff across various locations in the UK.
Work closely with the Operations Team in your area
Building the most effective external customer and stakeholder relationships region to maximise the business
Prepare weekly reports for management to outline efficiency and quality
Demonstrate efficiency and quality of runs and staff capacity
Prepare contingency plans, effective management of risk (adverse weather etc)
Maintain an accurate and coherent log of all client and carer concerns on internal systems and report on accordingly
Be willing to grow and adjust within the role to satisfy the needs of a fast paced, ever-expanding business
The post holder may be required to undertake such other duties as may be required to meet the needs and responsibility of the Company.

The successful candidate should have:

At least 2 years’ experience in a similar role within the care sector.
A good understanding of CQC regulatory standards and best practice.
Knowledge of recruiting tools, applicant tracking systems, data management/reporting techniques and online resources e.g. Indeed, LinkedIn

Efficient use of IT systems and experience with OneTouch essential for this role
Effective leadership and management in growing business your business
High level of customer service to calmly deescalate complaints and concerns.
Successful relationship building and representing a business externally.
Strong organisational and communication skills with an excellent standard of English

What we offer: