Secretarial & Admin

Customer Service Representative

  • Contract
  • Solihull, West Midlands, UK
  • 41982829

PE Global is currently recruiting for a Customer Service Representative role for a 6-month contract with a machinery manufacturing client based in Solihull (Hybrid role).

Responsibilities

  • Recommends modifications and executes documents within authority.
  • Ensures the accuracy of accounting input and success of the accounting adjustment.
  • Authorizes equipment repossessions and initiates default notices.
  • Prepares files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance.
  • Assists in the sale of assets.
  • Resolves other customer service issues as assigned.
  • Reports on the subsidiary’s past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report.
  • Assumes additional and more advanced duties, as assigned, when experience and staffing conditions dictate.
  • Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. 
  • Responsible for managing and manipulating data using Excel spreadsheets, generating reports, and analysing data as required.
  • Compiles and presents reports to support decision-making processes within the department. While not a primary focus of the role, the individual should be capable of handling reporting tasks to some extent.
  • Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.

 

Requirements

  • A 4-year university degree or equivalent diploma is recommended.  Equivalent experience may be substituted for education
  • Knowledge of and the ability to apply financing and taxation principles.
  • Knowledge of marketing, credit and customer services concepts and techniques.
  • Knowledge of financing and leasing products of the subsidiary.
  • Knowledge of documentation principles.
  • Knowledge of billing, invoicing, and dealer payment principles and concepts.
  • Knowledge of security filing requirements and their applicability to bankruptcy laws and regulations.
  • Knowledge of and the ability to apply past due account collection techniques and procedures.
  • Knowledge of and the ability to perform math computation skills.
  • Knowledge of and the ability to apply data collection and analysis skills.
  • Ability to analyze customer credit summaries and past due accounts.
  • Knowledge of and the ability to calculate casualty values and amortization schedules.
  • Ability to prepare marketing reports and marketing related statistical reports.
  • Proficiency in Microsoft Excel.

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up to date CV to alba@peglobal.net or contact me on +44 751 790 8064 with any questions you might have.

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***

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