Secretarial & Admin

Customer Service Representative

  • Contract
  • Solihull, West Midlands, UK
  • 41982829

PE Global is currently recruiting for a Customer Service Representative role for a 6-month contract with a machinery manufacturing client based in Solihull (Hybrid role).


  • Recommends modifications and executes documents within authority.
  • Ensures the accuracy of accounting input and success of the accounting adjustment.
  • Authorizes equipment repossessions and initiates default notices.
  • Prepares files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance.
  • Assists in the sale of assets.
  • Resolves other customer service issues as assigned.
  • Reports on the subsidiary’s past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report.
  • Assumes additional and more advanced duties, as assigned, when experience and staffing conditions dictate.
  • Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. 
  • Responsible for managing and manipulating data using Excel spreadsheets, generating reports, and analysing data as required.
  • Compiles and presents reports to support decision-making processes within the department. While not a primary focus of the role, the individual should be capable of handling reporting tasks to some extent.
  • Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.



  • A 4-year university degree or equivalent diploma is recommended.  Equivalent experience may be substituted for education
  • Knowledge of and the ability to apply financing and taxation principles.
  • Knowledge of marketing, credit and customer services concepts and techniques.
  • Knowledge of financing and leasing products of the subsidiary.
  • Knowledge of documentation principles.
  • Knowledge of billing, invoicing, and dealer payment principles and concepts.
  • Knowledge of security filing requirements and their applicability to bankruptcy laws and regulations.
  • Knowledge of and the ability to apply past due account collection techniques and procedures.
  • Knowledge of and the ability to perform math computation skills.
  • Knowledge of and the ability to apply data collection and analysis skills.
  • Ability to analyze customer credit summaries and past due accounts.
  • Knowledge of and the ability to calculate casualty values and amortization schedules.
  • Ability to prepare marketing reports and marketing related statistical reports.
  • Proficiency in Microsoft Excel.

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up to date CV to or contact me on +44 751 790 8064 with any questions you might have.

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***

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