PE Global is currently recruiting for a Customer Service Representative role for a 6-month contract with a machinery manufacturing client based in Solihull (Hybrid role).
Responsibilities
- Recommends modifications and executes documents within authority.
- Ensures the accuracy of accounting input and success of the accounting adjustment.
- Authorizes equipment repossessions and initiates default notices.
- Prepares files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance.
- Assists in the sale of assets.
- Resolves other customer service issues as assigned.
- Reports on the subsidiary’s past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report.
- Assumes additional and more advanced duties, as assigned, when experience and staffing conditions dictate.
- Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data.
- Responsible for managing and manipulating data using Excel spreadsheets, generating reports, and analysing data as required.
- Compiles and presents reports to support decision-making processes within the department. While not a primary focus of the role, the individual should be capable of handling reporting tasks to some extent.
- Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.
Requirements
- A 4-year university degree or equivalent diploma is recommended. Equivalent experience may be substituted for education
- Knowledge of and the ability to apply financing and taxation principles.
- Knowledge of marketing, credit and customer services concepts and techniques.
- Knowledge of financing and leasing products of the subsidiary.
- Knowledge of documentation principles.
- Knowledge of billing, invoicing, and dealer payment principles and concepts.
- Knowledge of security filing requirements and their applicability to bankruptcy laws and regulations.
- Knowledge of and the ability to apply past due account collection techniques and procedures.
- Knowledge of and the ability to perform math computation skills.
- Knowledge of and the ability to apply data collection and analysis skills.
- Ability to analyze customer credit summaries and past due accounts.
- Knowledge of and the ability to calculate casualty values and amortization schedules.
- Ability to prepare marketing reports and marketing related statistical reports.
- Proficiency in Microsoft Excel.
Interested candidates should submit an updated CV.
Please click the link below to apply, or alternatively send an up to date CV to alba@peglobal.net or contact me on +44 751 790 8064 with any questions you might have.
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***
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