Secretarial & Admin

Customer Service Specialist

  • Full Time
  • Remote
  • Kildare
  • 41935974

PE Global is currently recruiting for a Customer Service Specialist for a Global transport and logistics client based in Naas. There are two permanent positions available for this role.

Duties and Responsibilities of the role:

  • Timely and effective communication with Customers & internal departments via email & telephone
  • To receive and accurately enter bookings on company’s TMS
  • Liaise with operations and overseas offices to ensure customer commitments are delivered upon
  • Effective monitoring to ensure deliveries are completed within the agreed timelines
  • Proactive problem solving with customers and colleagues when issues arise
  • Invoicing in an accurate and timely manner
  • Inputting of costs on company’s internal system
  • Provision of POD’s to meet customer requirements where necessary
  • Calculate and submit quotations in accordance with current procedures
  • Create and maintain KPI’s through the companies’ systems and Microsoft Excel
  • Non – Conformance reporting
  • Monitor volume trends ongoing, highlighting any changes to management

 

Requirements:

  • Customer focused with dedication in your service delivery to meet customer needs
  • Ability to maintain positivity when working under pressure, re-prioritizing workload where necessary
  • Reliable with the ability to multitask and have strong problem-solving skills
  • Strong attention to detail, accuracy and numeracy
  • Excellent IT skills with the ability to learn new systems quickly as required
  • Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner

Interested candidates should submit an updated CV.

Please click the link below to apply, call Katie on +353 21 4297900 or alternatively send an up to date CV to katie.keane@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland***

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