Customer Service Specialist

PE Global is currently recruiting for a Customer Service Specialist for a Global transport and logistics client based in Naas. There are two permanent positions available for this role.

Duties and Responsibilities of the role:

• Timely and effective communication with Customers & internal departments via email & telephone
• To receive and accurately enter bookings on company’s TMS
• Liaise with operations and overseas offices to ensure customer commitments are delivered upon
• Effective monitoring to ensure deliveries are completed within the agreed timelines
• Proactive problem solving with customers and colleagues when issues arise
• Invoicing in an accurate and timely manner
• Inputting of costs on company’s internal system
• Provision of POD’s to meet customer requirements where necessary
• Calculate and submit quotations in accordance with current procedures
• Create and maintain KPI’s through the companies’ systems and Microsoft Excel
• Non – Conformance reporting
• Monitor volume trends ongoing, highlighting any changes to management

Requirements:

• Customer focused with dedication in your service delivery to meet customer needs
• Ability to maintain positivity when working under pressure, re-prioritizing workload where necessary
• Reliable with the ability to multitask and have strong problem-solving skills
• Strong attention to detail, accuracy and numeracy
• Excellent IT skills with the ability to learn new systems quickly as required
• Excellent communication skills both verbal/written with a polite, courteous and professional telephone manner

Interested candidates should submit an updated CV.

Please click the link below to apply, call Katie on +353 21 4297900 or alternatively send an up to date CV to katie.keane@peglobal.net

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland***