HR Operations Senior Associate

PE Global are currently recruiting for a Sr. Associate – HR Operations for a 12 contract role with a leading multinational Pharma client, based in Basingstoke.

The candidate must be able to be in the office 3 days per week.

The pay rate is between £21.67 and £28,89 per hour. PAYE (37.5 hours per week).

HR Employee Relations and Operations is responsible for providing high-quality HR services, systems and processes to support employees and stakeholders across the UK & NE Hub. The team are an escalation point from the global centralized HR delivery team based in Cork, and provide local UK expertise, operate local UK processes, own UK HR Policies and procedures, manage data analytics and reporting and provide specialist support for Employee Relations, Learning and Development, Employee Experience and broader HR initiatives across the UK & NE Hub.

Responsibilities

This role is responsible for operating, owning and continuously improving the local UK HR processes that sit outside the scope of the global centralized HR delivery team, and for providing specialist advice on how those processes and policies apply in practice. The role combines hands-on operational delivery with process ownership throughout. The balance will shift towards ownership and improvement as the postholder establishes the role, but operational delivery remains a permanent and substantial part of it.

• Operate the full range of local UK HR administrative and operational processes across the employee lifecycle, including complex, sensitive and non-standard casework
• Act as the specialist point of advice for employees, managers and HR colleagues on the practical application of policy, covering family leave, absence and sick pay, income protection, benefits, pensions, company car, mobility and immigration
• Own, document and control local UK HR processes, including compliance and audit reporting, and ensure they reflect changes in UK employment legislation and Lilly global policy ahead of their effective date, maximising corporate AI tools to create agility and efficiency
• Own the operational relationship with third party providers, and hold accountability for the accuracy, integrity and change management of HR data feeds
• Define, measure and report against service standards for local HR processes, and use case demand data to identify and resolve the root causes of avoidable queries and rework
• Identify and deliver improvements to process, data quality and manager and employee self-service content, prioritised by customer impact
• Act as the HR data privacy point of contact for the UK, including privacy impact assessments, new vendor set up and records retention
• Maintain working competence across the full recurring administrative cycle and provide cover for the HR administration team during absence, leave and peak periods
• Coach and support the HR administration team, and ensure processes are documented well enough to provide resilience and cross cover

Basic Requirements

• Educated to degree level or equivalent experience
• Substantial experience of operating HR administrative and operational processes in a complex organisation
• Working knowledge of UK employment legislation as it applies to family leave, absence and sick pay, working time, right to work and data protection
• Proven experience of improving a process the postholder was personally responsible for delivering, with a measurable outcome
• Strong data analysis skills including advanced MS Excel knowledge, and the ability to identify and resolve the root cause of data quality issues
• Ability to leverage AI tools to maximise efficiency and effectiveness
• Ability to think from a customer perspective and demonstrate user-centric design
• Proactively drive issues to resolution, taking ownership beyond the initial ask to ensure the right outcome is delivered
• Willingness and ability to combine hands-on operational delivery with process ownership and improvement on an ongoing basis
• Sound judgement and discretion in handling confidential and sensitive personal information

Additional Preferences

• Experience of delivering HR services and solutions in a large global organisation
• Experience of managing third party providers to agreed service standards
• Workday and HR case management system experience
• Experience of pensions, benefits or global mobility administration
• Formal continuous improvement training, for example Lean or Six Sigma
• CIPD qualified an advantage
• Forward thinking, growth mindset
• Positive, proactive and solution-driven approach

Interested candidates should submit an updated CV.

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***