Collections Supervisor

Desired Skills: SAP,MS Office,Excel

PE Global is currently recruiting for a Credit and Collection Supervisor for a leading multi-national FMCG client based in Birmingham.

This is an initial 5 months contract position until the end of 2026.

Pay rate is between £20.35ph and £26.48ph depending on experience. Working 36 hours per week.

Duties of the role/Responsibilities

Hold weekly ledger reviews with Collections Executives to review outstanding debt, offering guidance and support to resolve complex queries
Support Collections Executives with customer contact escalations, this will involve customer phone calls, emails and on occasions face to face to recover monies owed
Conduct Overdues/Invalids meetings with Commercial
Conduct daily and ad-hoc Overdues meetings with the Back Office, guide and support in driving actions to ensure timely customer payments are received
Arrange ad-hoc meetings with key stakeholders to ensure required actions have been completed ahead of communications to the customer
Assist / co-ordinate in the prompt resolution of customer queries during the collections cycle
Undertake analysis of Root Cause Code in the Dispute Management System (DMS) to recognise common issues / trends
Liaise with internal stakeholders to drive a reduction in future claims based on Root Cause findings
Identify potential customer risks / behaviours and escalate to Credit Risk Analyst
Ensure Collections Executive is adhering to defined SLAs within the collection process, and maintaining DMS Dispute Case data daily (“Housekeeping”).If not, identify root cause and take actions to resolve
Increase capability/upskill the Collections Executive through training, mentoring and coaching
Adopt a Customer Service-Orientated approach to build and maintain positive relationships with customers and internal stakeholders