Social Media Specialist

Desired Skills: MS Office Suite,social Media,Business,Marketing,Social media channels

The Role

PE Global are recruiting for a Social Media Specialist for our US Multinational accommodation service client based in Dublin CC. This is an initial 6-month contract. ** Fully remote role**

Job Responsibilities

• Monitor emergent issues across social media channels
• Ability to work cross functionally on communications initiatives involving Community Support and Trust operations, Policy, Regulatory, Corporate and Crisis Management Draft copy and publish content across different channels
• Assist with developing playbooks and guidance on best practice
• Assist with measuring campaign/project effectiveness Support the team with the management of sensitive, high risk reactive & proactive communications on social media channels
• Support local EMEA teams with reputational flagging and management
• Appropriately support on urgent posts, ‘handoffs’ and various escalations
• Monitor queues and provide guidance to the team as needed
• Highlight issues regarding volume to Lead(s)
• Highlight gaps in workflows Gather and analyze data for reporting, deep dives, performance insights and quality
• Assist Lead when out of office, as needed
• Support upskilling and onboarding of new teammates
• Support with writing response strategies
• Support driving initiatives and projects with regional/global impacts

Education and Experience

• Bachelor’s Degree, or equivalent work experience
• Experience working on projects in a fast-paced environment Multi-channel issues and crisis management experience
• Experience working on cross functional projects with multiple stakeholders
• Strong organizational skills and attention to detail
• Strong verbal communications and interpersonal skills
• Experience with Sprinklr or other social media monitoring tools, is a plus
• Experience with internal tools like Nova to aid investigation, is a plus
• Language proficiency in English, other languages are a plus
• Ability to work weekend days and public holidays required, as well as evening shifts when needed.
• Please note that this role requires you to work Sunday to Thursday OR Tuesday to Saturday for 9 hours per day (including a 1 hour break) anywhere between 7am to 8pm (in your local timezone).

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV to aisling.oleary@peglobal.net