General Services

Risk and Fraud Investigation Specialist- Remote

  • Contract
  • Dublin City Centre, County Dublin, Ireland
  • 42001486

The Role

PE Global are recruiting for a Risk and Fraud Investigation Specialist for our US Multinational accommodation services client based in Dublin CC. 11-month contract- remote role. Start date ASAP.

Job Responsibilities

  • Maintain Subject Matter Expertise of User Knowledge Operations to successfully complete core work and escalations.
  • Educate users on how to maintain security and safety while using system responsibly
  • Investigate complex situations and potential brand risks surfaced in high volume queues
  • Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes
  • Understand our risk systems and investigate account patterns
  • Identify and escalate trends and product vulnerabilities to stakeholders
  • Maintain high levels of confidentiality while performing investigations
  • Comprehensively document investigations
  • Develop and maintain a comprehensive understanding of the purpose of User Knowledge Operations
  • Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task.
  • Demonstrate great judgment and be open to sharing what you know with others.

Education and Experience

  • 1-2 years of experience within risk management, fraud prevention, or Trust and Safety
  • Familiarity with the Google suite: mail, docs, sheets, and slides Mac OS Experience with customer ticketing systems
  • Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner.
  • Ability to balance fraud prevention alongside a positive customer experience.
  • Excellent problem solving, critical thinking and analytical skills, with an ability to organize and work independently with rapidly changing priorities Self-motivated and detail oriented, with a focus on solutions and outcomes
  • Strong investigative ability, due diligence, internet research, organizational, and analytical skills.
  • Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors.
  • Desire to work in a fast-paced and rapidly changing environment.
  • Ability to multitask, learn and adapt to new technologies.
  • Ability to remain calm in time sensitive situations, prioritize and respond to user and cross-¬functional team needs.
  • Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users
  • Ability to analyze data for patterns and draw conclusions and suggestions SQL, JSON, or equivalent experience with other coding languages is a plus Fluency in another language is a plus
  • Must be available for a regular schedule of 5 days’ work per week (40 hours), which may include weekend days and public holidays.
  • Shifts may include evening or early morning hours.

Interested candidates should submit an updated CV.

Please click the link below to apply, or alternatively send an up-to-date CV

***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in Ireland****

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