Endress+Hauser is a global leader in measurement instrumentation, services, and solutions for industrial process engineering. We serve industry, customers and people. We take great pride in our employees and look for them to own our brand values – Commitment, Excellence, Friendliness & Sustainability.
Offering opportunities to grow and learn, to work with like-minded technical people and to be recognized as your individual self, Endress+Hauser could be the next best move for you.
Role Details
Job Title: Field Service Engineer
Team /Function: Service Team
Reporting Manager: Service Manager
Contract Type: Permanent 40 hours per week
Location: Role based either from our Cork or Kildare office
Job Purpose:
The Field Service Engineer supports the service element of the Endress+Hauser offering by carrying out service activities on site in a manner that delivers efficient and effective outcomes for the customer and maintains a strong customer focus. The role will act as a brand ambassador for Endress+Hauser ensuring strong display of knowledge and competence in all interactions with our customers.
Responsibilities in the Role will include:
- Build meaningful customer relationships.
- Be prepared to participate and engage fully in training programs and contribute to your own personal development throughout your career with E+H.
- Carry out onsite repairs, service, commission, calibration and troubleshooting of E+H process instrumentation on customer sites as directed.
- Be prepared to work on third party equipment, as needed.
- Ensure that all equipment is both worked on, and left in, a safe manner for customers to use.
- Create service reports and associated paperwork for work completed in a timely manner using the provided software tools. A job is not completed on the part of the FSE until all qualified paperwork is handed over to the client. This is a key deliverable.
- Provide Instrument Support – helpdesk function- to customers when tasked by the Service Co -Ordinator using the provided software tools.
- Provide (if agreed) onsite customer training in applications, service and operations of the E+H products.
- Carry and maintain an effective set of tools and equipment to execute service activities successfully in your company vehicle. Relevant equipment will be provided.
- Proactively identify and communicate customer feedback in relation to sales, service and training opportunities back to your line manager using the software tool provided.
- Any other duties commensurate with your skills and experience and as directed by your manager in the development of the role and the service function.
Experience & Skills Required
- Degree, Diploma or time served in the field of Process Instrumentation & Control or in an associated technical background.
- Relevant experience in industrial measurement in Life Science / Pharma, Food & Beverage or Water / Waste Water Industries.
- Experience as a Service Technician / Engineer in a process instrumentation / control environment with a particular emphasis on commissioning / startup and troubleshooting would be viewed as a major asset.
- Full, clean, driving license.
- Good working knowledge of MS Windows, MS Excel, MS Word, Outlook. Training will be provided on any additional internal software deployed as part of the role.
- Willingness to travel to customer sites throughout Ireland.
- Willingness to be flexible around working hours as the need arises.
- Willingness to take initiative and responsibility for customer problems to achieve resolution.
- Awareness of the necessary requirements in provision of a customer orientated, cost effective and profitable service.
- Excellent communication skills: clear and effective written and spoken communication ability.
Additions to note specific to the role
- Develop a thorough understanding of the E + H product range: Analysis, Level, Flow, Pressure, Data Recorders, Temperature, Digital Communication so as to perform all service activities.
- Maintain awareness of new and emerging technologies and the potential application on client engagements.
- Requirement to travel overseas to our factory locations in the pursuit of training and knowledge development
Key Competencies Identified for this Role
Enthusiasm – for work and self-motivation
Teamwork – must be comfortable working and contributing as part of a team
Knowledge – knowledge development and continuous learning
Networking – creating and maintaining strong and viable relationships, focusing on delivering for the customer and the business
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